Materiality and Stakeholders

Stakeholders and material aspects

The relationship and communication characteristics identified during the update process of the map of the organisation’s stakeholders have a direct impact on the assessment of materiality.
The goal is to continuously identify the CSR aspects which affect the stakeholders and the organisation, in order to maximise the positive impacts of the activity and minimise the negative ones.
The direct involvement of stakeholders in the definition of the material aspects, and their approval on behalf of the CSR Committee, allows the organisation to structure the management of the CSR, ensuring internal and external consistency.

Road safety, development and satisfaction

Road safety is the most important economic, social and environmental aspect of motorway activity. It is indicated as being so by the different stakeholders and by the organisation itself.
Likewise, the development of mechanisms and tools which help to reduce the environmental impact of traffic is another of the important aspects of performance, linked to the development of products and services with positive social and environmental impacts – the main aspect stressed in the case of telecommunications activity.
Customer and user service and their satisfaction is the third important aspect directly linked with the organisation, and that is common for both activities, although the type of customers and the services provided have an effect on the actions carried out and their impacts.

Human resources

Occupational health and safety, as well as basic parameters of quality in employment and relationships between the organisation and workers, together with practices of professional development, retaining talent, management of diversity and equal opportunities are the aspects identified as priority issues regarding human resources.
The commitment of the organisation to workplace safety aims to reduce the workplace accident rate as much as possible.
The code of ethics and the corporate policies clearly set out the commitment of Abertis to equal opportunities and the fight against discrimination, as well as the introduction of practices which guarantee the professional development of the people who work in the organisation.

Surrounding environment

The material aspects linked to the environmental performance of the organisation are focused on the consumption of resources and their link with climate change, the creation and management of waste and sewage and, finally, the aspects of noise and biodiversity management.
The main consumptions linked to the organisation’s activity, both direct and indirect, are materials, water and energy, as well as the creation of waste, related to the maintenance of road infrastructure activities, as well as the operation of both road and telecommunications infrastructures.
In this regard, the main goal of Abertis is to reduce the environmental impact of these aspects as much as possible. In order to do this, it is first necessary to keep a record and take measurements. The introduction of environmental management systems, the consolidation of the calculation of the carbon footprint, and the development of specific actions regarding waste and increasing awareness are some of the actions carried out.

Relationship with suppliers

Taking care of the international character of the organisation and considering both the activities of Abertis and the value chain of the organisation, the relationship with suppliers and the way in which the management commitment of economic, environmental and social performance is extended, is an important aspect.
While the involvement of suppliers is not as critical as in other activity sectors, the potential for extension and scalability of commitments is very high.
In this regard, and considering the characteristics of the supply chain in each one of the organisation’s activities, especially regarding levels of dependency and influence, the management approach of this aspect is focused on the evaluation and standardisation of suppliers and the joint effort in key aspects such as occupational health and safety.

Local community and sponsorships

The activity of the organisation, both in the area of motorways and in that of telecommunications, is closely linked to the local community, to its development and the direct environment in which it operates.
As well as the contribution through sponsorships and social action, it is worth noting all the actions that impact on the development of the local community, whether directly or indirectly, through involvement in strategic partnerships, as well as the establishment of partnership agreements and common projects that create shared value for the different stakeholders involved.
The activity of the Abertis Foundation is key in the establishment of long-term relationships and the identification of priority areas, as well as the representation and coordination of the sponsorship actions and social action of the organisation.